ChangeWorks will help you and your organization produce:
- Strong, customer-oriented supervision
- A customer service team whose members
are empowered and able to solve
customers? problems; and
- Enthusiastic, highly skilled employees
whose focus is on understanding what their customers want and providing
it for them.
Our services include:
in Customer Service,"
a one- or two-day Workshop for all employees to help them identify their
internal and external customers and to consistently provide superior
customer service. This Workshop can also include how to deal more effectively
with angry and difficult customers.
- "Managing for Excellence
in Customer Service," a one- or two-day Workshop that helps
managers and supervisors continue to develop the skills to establish
and reinforce customer service excellence throughout their organization.
- Additional skill-building
workshops that help participants significantly
improve their customer service skills:
Further information about all of these Workshops
and services is available. Contact Cherryl Mitchell, President, ChangeWorks,